Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses will be shipped by ePacket, EMS, FedEx, UPS, DHL, TNT and other express services depending on the weight and size of the product. Shipping costs may depend on the carrier you choose at checkout.
Do you ship worldwide?
Yes. We provide different shipping method to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-25 Business days |
| Canada, Europe | 10-25 Business days |
| Australia, New Zealand | 10-25 Business days |
| Central & South America | 15-26 Business days |
| Asia | 10-20 Business days |
| Africa | 15-40 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kristals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
When unpacking, a strong smell, but quickly passes. In the summer to wear check)
On the leg look very good
Fit well in size. The smell is strong, but weathered) everything is done neatly. Let's see how to wear, took for Vacation)
Sandals exactly match the description of the store. But small size about 2 sizes
Insanely soft and comfortable, on a thin leg sit perfectly.
Cute sandals, light, comfortable, took on its 35.5 size 6, slightly free, but sat well. The straps will have to be shortened, and there is a small smell.
Well, there are no complaints about quality and convenience. Everything corresponds to the photo. I do not know what I was thinking, a bunch of positive reviews confused me, but it's certainly cheap. Stink, well, in principle, straight cheap shoes, with a shameful some kind of lock. I don't hug that, I gave my daughter 13 years, and she said that bomjovskaya's shoes and this does not embrace. For 50 euros on sale, you can buy and wear leather Italy a couple of seasons and look decent. And this...
Strongly smell of glue. Comfortable, the size is the same as the table
Funny, light, finger does not fall out. Won the coins, thank you.
Glorious, came to 24,5, flew quickly.
The goods went a little more than a month. Until i wore it, because it became cold on the street. I can only add a review next summer. At 38,5 took the size of 9. approached. I doubt completeness. Time will show.
Excellent sandals, i really liked!
In moscow came for 3 weeks! very cool sandals! soft, comfortable! the most it is to wear in the heat! there are small heels-not quite a flat sole! at 24 cm size 7 came up perfectly.
Came quickly, at meest Express. Cute, minimalistic. But for some reason the appearance seems flimsy .. She took on the advice of a blogger, says that she has been living for 3 years. Hope! I do not know why on the sole two holes are made. The color is cute. Slightly wide in the first strip. I don't know, I hope I don't. In the summer, the legs swell from the heat a little. I took it at 25.5-perfectly fit the Resmer. Treads of this company have been serving for 2.5 years-excellent!