Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses will be shipped by ePacket, EMS, FedEx, UPS, DHL, TNT and other express services depending on the weight and size of the product. Shipping costs may depend on the carrier you choose at checkout.
Do you ship worldwide?
Yes. We provide different shipping method to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-25 Business days |
| Canada, Europe | 10-25 Business days |
| Australia, New Zealand | 10-25 Business days |
| Central & South America | 15-26 Business days |
| Asia | 10-20 Business days |
| Africa | 15-40 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kristals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Great thing!!! Fast Delivery
Full compliance with the description. Size-corresponds. I liked it very much! Unusual, stylish thing!
cute,thx
Wonderful crochet! Perfectly sat on the size 58-60: free, stylish! The parcel was sent on the day of the order, April 1, and received on April 18. Thank you!
Satisfied.
Delivery to Belgorod region Three weeks. The shirt itself really liked, thin, for summer it will work well. The color is slightly lighter in the living. Quality is satisfied. Size 5 XL, on our Russian 56-58. Sits freely.
The goods came quickly, a little more than that, it was necessary to take a smaller size, the goods are not bad
Very thin fabric, even it is not clear how to use pockets. 100% polyester, but I think it will breathe. It looks nice. Strange cut from behind, better with a belt. Suitable great as a cape for a summer dress. At its size s took L. But it could have been smaller
Took on 46 size L. Everything came up. Very interesting thing. Looks like cotton. Crinkle fabric. I stroked. But it seems to me that you can not bother. Photo, after washing. Does not shed at all.
Pleasant fabric, made shirt is not bad, looks like in the photo. Thank you. Seller recommend.
exactly like in picture, I am tall and so it is shorter on the leg, but that suits me fine. came very quickly, considering the circumstances (lockdown etc.)
It's exactly as described, very well
Thank you all well
Very cool thing and very fast delivery. Many thanks to the store!
Fantastic very happy
Thank you, quickly, the goods correspond to the description
Very pretty
Fast shipping. Excellent, soft and pleasant fabric. Looks amazing. The seams are neat. The store is super.
Interesting thing on your 50 braalxxl, freely sits, came quickly, thank you.
It came in 3 weeks in St. Petersburg. As in the picture. Pleasant color and texture. Well stitched. I recommend!
The order was sent quickly. Blouse is interesting, the fabric is light, the color matches.
Sooo fast delivery! Thank you! For the summer cool thing
Tunic super. At 50-52 size, chest Volume 120, ordered 3XL, came up perfectly
I really liked the cardigan! light, well sewn, nice blue color. On my 48-50 took XL, sat down freely. delivery about a month. Thanks!
Order came quickly. The quality of the fabric is excellent. The style is interesting. There is one small but, the seam of the collar behind is sewn overlock outside!!! All other visible seams are processed in a roll.