Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses will be shipped by ePacket, EMS, FedEx, UPS, DHL, TNT and other express services depending on the weight and size of the product. Shipping costs may depend on the carrier you choose at checkout.
Do you ship worldwide?
Yes. We provide different shipping method to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-25 Business days |
| Canada, Europe | 10-25 Business days |
| Australia, New Zealand | 10-25 Business days |
| Central & South America | 15-26 Business days |
| Asia | 10-20 Business days |
| Africa | 15-40 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kristals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
She pricked on the sleeves strongly. And the picture looks clearly more beautiful.
What do you say... Blouse is not bad, the description corresponds. The sleeves are really pram. And so everything is fine. Shipping fast
Exactly the same
Blouse is good, but went very long, more than two months
Nice but small size
Top
Just a divine shirt. I liked it very much. Thank you store
All as described above, synthetics but looks norms. Kapron sleeves prickly, but not critical, the size 2HL on the bust 102 is not more, respectively, and the bottom .., for such a price is good)
The order did not come, but returned the money, thank you.
The order did not come, but the money was returned
Very beautiful, already want other colors!! Have 1,78cm 75kg and bought the XL. Only thing that bothers is part of seam inside the sleeve, because the organza is a thick, and itches… KKK in but all OK
Blouse OK size fits however even when you choose scratching W off shoulders is made little aesthetically
Stitching kriebelen. Self resolved by them with a rolzoompje away to sew. Whole beautiful blouse! :)
OK
Very long went, as norms have not yet worn
I’m a UK14 with G cup breast the top fits well with extra space. Lol
Very beautiful
Material artificial, stitching on the sleeves troszkę drapią. Please take at least one size larger.
Very nice item and perfect size
nice top
Cutout as in the photo is not very fitting. The fabric on the sleeves is very prickly. I can't get used to it. Delivery almost three months to MSK
Good quality! Just like the photo! Size L ok for 90 chest/70waist. But I would prefer XL. Very fast shipping-1week to Japan. Recommend!⭐️⭐️⭐️⭐️⭐️
Beautiful but much time for delivery
Expired Protection, opened a dispute, but after 10 days the goods came, in general I liked the shirt, L at 46 ideally approached
The goods came quickly. The description is the same as the color, the blouse is pleasant on the body. With the size, too, was not mistaken, approached my 48 and height 172. The product is satisfied, I recommend the store.