Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses will be shipped by ePacket, EMS, FedEx, UPS, DHL, TNT and other express services depending on the weight and size of the product. Shipping costs may depend on the carrier you choose at checkout.
Do you ship worldwide?
Yes. We provide different shipping method to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-25 Business days |
| Canada, Europe | 10-25 Business days |
| Australia, New Zealand | 10-25 Business days |
| Central & South America | 15-26 Business days |
| Asia | 10-20 Business days |
| Africa | 15-40 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kristals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
Great light jacket. All as in the photo. Came in about a month. Size grid matches
The jacket is very good! On the Russian 44-46 size and height 180 cm bralaxl. Came up perfectly!
Beautiful color, beautiful style, good fabric but does not match the size table. it was small. instead of the ordered M came with the parameters from Ki. maybe I was lucky...
Not a bad jacket, but not wow! The joint from the side of the product is not the same color. In reality, the jacket is not pink, but pink-carrot, my detailed photos convey it well. Maybe he sent pink before? In the responses of the girls write that he is pink, either earlier he sent pink, or the girls do not distinguish color. I bought with coupon for 800 rubles. For this price, he is not bad, so I will not open a dispute because of the color-he approached me and in carrot)) at his 84-62-88 ordered M. I think that s would also sit normally, but I was reinsured. My jacket is moderately free. The top of the jacket resembles cotton, but in fact it is polyester (less tolerable), as well as its lining (it rubs). There are sewn hangers and decent pockets. Buttons are cheap, threads stick out. The brand is not simpley, but also China. In the Heat do not fit, only on cool summer days, but I now put it in a cafe)) I like that it is elongated, so I ordered it. I think to order or not pants to it, if there is a good discount, maybe I will order))
The costume was ordered for the new year to the daughter, was to come in December 20. But I did not come, I had to buy another. Shipping is very debt
Everything came perfectly. On the parameters of height 68 cm/OG 88 cm/OT 68 cm/OB 91 cm size M sat idently. Delivery to Ukraine for 2 weeks and this is during the New Year holidays. Thank you store
Great product, sewing wonderful flawless
At a height of 171, the weight of 62 came up perfectly. Light, pleasant
Jacket a little small but very pretty jacket
Blazer good quality, recommend
The order was delivered with a delay for a week. Thanks to store for packing and sending. Jacket as in the photo, the seams are even, sits perfectly, but on the volume of the hips 96 cm. A little cramped, I will wear without fastening. I recommend the product and the seller.
Perfect perfect!
At 90-72-96 the size L is very good. The costume sits as in the photo. the purchase is satisfied. the delivery is fast. thanks to the store.
LOVE THIS! Very cute but the material feels kind of cheap and thin - Material on the inside is super thin and not that smooth. I imagine after I wash this it will wrinkle really bad
Excellent, thanks!
Beautiful jacket! The fabric is thin, but very beautiful! Good size!
Stunning jacket! Very beautiful
Cool suit, in vain people write that with the volume of hips 102 the jacket will not zip. The whole village is perfect, even a little oversize. The item was shipped quickly, shipping 12 days!) the fabric is soft and light. Purchase is satisfied, the store is super! Girls, do not believe the reviews, order by the size grid of the seller and will be you happiness
Honestly? This is one of the best my shopping on the expanses of AliExpress! The quality and speed of delivery is amazing! The costume sits chic, the color is saturated. Can be worn as together with trousers from the kit, and as separately. In any case, a bunch of questions and enthusiastic views are provided to you! 10 out of 10!
great ! reached on time
Super fit! Great quality! Will come back!
Beautiful, perfect!
For the summer a good jacket. My OG 86, probably, the size of M would be better.
A little strange jacket, in general, will come down
Great jacket