Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses will be shipped by ePacket, EMS, FedEx, UPS, DHL, TNT and other express services depending on the weight and size of the product. Shipping costs may depend on the carrier you choose at checkout.
Do you ship worldwide?
Yes. We provide different shipping method to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-25 Business days |
| Canada, Europe | 10-25 Business days |
| Australia, New Zealand | 10-25 Business days |
| Central & South America | 15-26 Business days |
| Asia | 10-20 Business days |
| Africa | 15-40 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kristals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
It's okay. I did not communicate with the store. Shop verified. But they have one debt that they don't want to give. Insulting
Cómodo suave, bonito
Ordered on December 4, received on January 11. The store sent the order literally the next day after payment. I took XL for a height of 182, weight 93 kg.
I liked the goods. Quality is good. Seller respect! Delivery month. (Order for size larger. I have a height of 173, weight 76
Everything's fine.
Good quality, good quality, good quality, good quality, good quality, good quality, good quality.
Very high quality pullover! from 44-46
Super quality. The height of 183 cm and the size of 52 came perfectly in the shoulders and the length of the sleeve. Maximum to 185 cm on the sleeves. Thanks to the store. We will order other models in the collection)
Good quality sweater, good quality sweater, good quality sweater, good quality sweater
Fast delivery and excellent quality!
Everything is excellent quality at altitude, let's see how it will be worn
The quality is excellent, took her husband-was very pleased
Very very pleased with this pullover - will make a great present :) matches the description, very nice quality, fast delivery. Definitely recommend both the item and the store!
Great!
I adore Giordano-Super Shop, guys you are the best!! All as always in size, Russian s-44, M-46, L-48, etc., want overseas take a larger size. Good length and on jackets-shirts, and on trousers, all according to eurostandards. The composition corresponds to the specified, the length of the sleeves is good, the view corresponds to the photo. I recommend definitely!!! Packed normally, sent quickly, everything is perfect, thank you!!!
Pullover is very good quality. Packed on Great. I ordered myself a second one. With an increase of 187, the weight of 86 XL is slightly larger, the shoulders are pumped and will be in order. The second ordered L, perfectly approached. First red, second gray. Ready for Winter. In Petropavlovsk-Kamchatsky parcel came in 15 days, which is very pleasing. I think I'll order another one for my brother. I recommend the product and the store.
Excellent quality
Received, satisfied!! Favorite Store, eurostandards, has not failed once in size!!! And this time did not disappoint. All in size and long products and sleeves (for height 182 cm)
Excellent quality. Very soft, medium density, cozy and comfortable. Impressions are only positive. On height 176 and weight 80 under normal physique L fits perfectly. Thank you store :)
Excellent!
Excellent quality. Not thin and not thick, very soft and pleasant to the touch, impressions are only positive. The size of 176 cm and 80 kg under the normal figure came exactly the same. Thanks to the store :))
Excellent!
Very since fit
Excellent!
This store is excellent, all the goods it has top quality. Used to buy a Giordano exclusively in Thailand, but I'm very glad that it is now presented on Ali. The sweater is good, tight. The size grid corresponds. Color beige-green. A sufficiently high neck, not under the bend, my man's height was not comfortable. At a height of 190 arms are short. Apparently I will wear it myself. Delivery-bullet.