Item Specifics
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses will be shipped by ePacket, EMS, FedEx, UPS, DHL, TNT and other express services depending on the weight and size of the product. Shipping costs may depend on the carrier you choose at checkout.
Do you ship worldwide?
Yes. We provide different shipping method to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-25 Business days |
| Canada, Europe | 10-25 Business days |
| Australia, New Zealand | 10-25 Business days |
| Central & South America | 15-26 Business days |
| Asia | 10-20 Business days |
| Africa | 15-40 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kristals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A few reasons why buy from us:
Our reviews are verified for authenticity
The dress is very delicate beautiful, but near the neck is sewn not neatly, the flowers are broken, upset! Size XS took on S. approached
The dress is exactly the same as in the photo. I want to wear without a belt, looks expensive, beautiful and very cute. Thank You
I put five stars only for the fact that the dress looks like in the picture by color corresponds to the description, but the dress came to me with a Alloy marriage: Threads stick out, almost all the flowers are sewn not in the center, back at the dress on the seam flowers are sewn with alloy ugliness and this is visible, At the throat of the seam goes not exactly stitched in one place for three times, two flowers are sewn on the left side, and not on the right, some flowers are not whole on the dress such a feeling as if they are bitten, the hem of the dress is cut off not exactly. The dress took her daughter, we will not wear. I will open a dispute
A gentle, beautiful dress. very refreshing) height 1, 77 88-66-96, the size of Xs is good, not back-to-back, the length is decent
Very beautiful Thank you very much I am very happy. Even if there was a delay
The goods went to Ukraine 60 days. Everything corresponds to the description, the size of Xs approached the girl 46 kg
Dress sooo beautiful, went a long minus, the size corresponds
Dresses are cool, but very long went.
Thank you all received, at 44 came m
The shipment of the order was canceled. I wrote to the store, he sent the dress again. Therefore, it was necessary to wait, but from the re-shipment it was not more than 2 weeks. Packaging is a normal package. Bought for about 1600 rubles on sale. At its 85-65-96 and height 154 cm the village is just fine! Suitable for large parameters, no clasp, the dress stretches perfectly, the waist on the elastic band. Oooooochen liked it!!!! Wonderful and gentle platishko))))). Straight for me! Sewing is normal, the fabric is pleasant to the body. If it was not so self-sufficient and memorable, it would have ordered in a different color. In short, definitely recommend! I did not communicate with the seller.
very good dress.
Very beautiful dress
This dress is literally a dream.. I already have it in blue, but I’m planning buying also a black one in the future! Usually I’m vearing size S, but I bought an M, which was necessary because of my height ( I’m 175 cm and S felt too short to me). Shipping was fast (less than a month), I’m happy with my order
The dress is excellent, it is better to take on size larger
Dress Chic! For such money in the store can not find... It came exactly in a month. I really like it!;)
Very good quality
Good dress, quality liked
Corresponds to the description and photo, the size approached perfectly. Delivery was fast. Thanks to the store))
I'm delighted it is so gentle not to convey words
Dresses are good! Took the size of Xs, came up perfectly)
Beautiful
Beautiful, but it's free to me
Chic
Cool dress))) flowers are securely sewn, the seams are even, the color is pleasant) Good fit) true lining is pure synthetics, but this is not critical)
Beautiful Dress and good Quality