1. The buttonholes of denim products are not open. You need to cut them with scissors.
Please do not dispute for this.
2. The product size error is 2-3cm, Bust, waist, hip need to measure around, not straight. Spaghetti Strap
dress length including the strap.dress length starts from the head, not from the shoulder.
3. Clothes may have stitching threads, which can be cut off with scissors.
4. Our profit is very low, please cherish the fruits of our labor, do not arbitrarily dispute, bad reviews, once we find malicious disputes and bad reviews, we will immediately report to aliexpress to get support.
Russian, Ukraine, delivery in 30-45 days, some far area need 60 days. The United States, Britain, Australia and other European developed countries, under normal circumstances, can receive parcels within 15-30 days, Japan, South Korea, Thailand, Singapore, Asian countries such as the Philippines can receive parcels within 15-25 days. You can see the real information of the logistics on the order page. If you do not receive the parcel in time, please contact me to find a solution and do not dispute. Our shipping time protect is 60 days,not 30 days.so please don’t dispute if you did not get your package in 20-30 days. Any malicious dispute buyers will be blacklisted.
Due to low profit and low price, we have a lot of orders and a lot of work, so there may be some minor problems, but we do not accept any negative comments of 1-2 star. Any buyer who gives 1-2star bad reviews will be blacklisted. Never trade again. If you have any unpleasantness, please contact us for the first time to find a solution.
We very much welcome wholesale buyers, we give the discount amount, the amount of the discount is calculated based on the order quantity. If you are a wholesale buyer, please contact us for the lowest price. Our pictures can be licensed for use.
Thank you very much for coming to my store and I hope to have a good cooperation.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses will be shipped by ePacket, EMS, FedEx, UPS, DHL, TNT and other express services depending on the weight and size of the product. Shipping costs may depend on the carrier you choose at checkout.
Do you ship worldwide?
Yes. We provide different shipping method to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-25 Business days
||10-25 Business days
|Australia, New Zealand
||10-25 Business days
|Central & South America
||15-26 Business days
||10-20 Business days
||15-40 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kristals (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FLAT RATE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!